Sell tickets and get paid

GatherEasy takes ticket payments through Stripe. Payments go to a Stripe account connected to the group that runs the event. Each group, including your Personal group, has its own connected account.

Only a group’s owner and admins can see and change its payment settings.

Connect Stripe

1. Open the group and choose the Payment tab. You can also get here by choosing Go to group payment when you create a paid event, or Get Started on an event’s Registration tab.
2. Under Ticket sales, choose Connect Stripe account.
3. Choose your Home Country.
4. Choose Create Stripe Account to set up a new Stripe account, or Link existing Stripe account.
5. Finish the steps on Stripe’s pages. Stripe asks for your identity and bank details.

When you come back, the Stripe account shows as Eligible once Stripe has verified it, or Pending while it’s still checking. Choose Open Stripe ↗ to see your balance and payouts in Stripe.

Fees

• GatherEasy charges 0% platform commission during the current promotional period.
• Stripe deducts its payment processing fees from your ticket proceeds.
• When a ticket is refunded, Stripe keeps its processing fee. You cover that fee, whether the guest cancelled or you cancelled tickets or the event.

Payment methods

Under Payment methods, choose what guests can pay with. Cards are always available. You can also turn on Apple Pay, Google Pay, Link, Klarna, Revolut Pay, iDEAL | Wero (Netherlands), Bancontact (Belgium), BLIK (Poland) and EPS (Austria). Each shows the regions where it works.

Changes apply to new checkouts. A guest who is in the middle of checking out when you change methods has to start checkout again.

Payouts

Ticket proceeds are paid out to your bank by Stripe on its daily automatic schedule, after Stripe’s usual delay for your country. You can choose a different schedule in your Stripe Express dashboard. GatherEasy doesn’t hold your money.

The Ticket sales section shows the group’s sales for All time and Last month, the number of Tickets sold and the Platform fee. For the bank payouts themselves, choose Open Stripe ↗.

Keep funds for refunds

Because money leaves your Stripe balance daily, a refund you approve later may find your balance too low. GatherEasy never takes your balance below zero. Instead:

• the refund waits, and you’re told how much to add (“Add €X to your Stripe balance…”),
• you add funds in Stripe Express → Balance → Add funds where Stripe supports it,
• the refund is retried automatically once the funds are available.

Plan for this. Ticket money in your bank isn’t fully yours to spend until refund requests for the event are settled.

If a refund is waiting because “the original payment” hasn’t settled in Stripe yet, nothing needs to be done. It’s retried once the funds clear.

Refund policy

Under Refund policy, choose Add (or Edit) and describe your policy, for example “Full refund up to 7 days before the event, 50% after that.” It’s shown on your events’ pages and in the cancellation dialog.

Guests who cancel request a refund. You decide each request yourself: full, partial or declined. See Refund requests. When you remove a guest or cancel an event, paid tickets are always refunded in full.

Vouchers

Create promo codes for any of the group’s ticketed events under Vouchers → Create. Choose the Event, a Code, a Percentage or Fixed amount discount and the Amount. Each code shows how many times it’s been redeemed and whether it’s Off, Expired or Fully redeemed.

Invoicing

Under Invoicing, choose Edit to set the Seller Name, Address and Memo shown on guests’ invoices.

Tax

Calculating and adding tax on top of ticket prices needs GatherEasy Plus.