# Contact support

> Get help from the GatherEasy team, report a problem or join the community on Discord.

Source: https://help.gathereasy.rsvp/support/contact-support/

For guides to using GatherEasy, choose **Visit the help centre** at the top of the **Need support?** page to open [help.GatherEasy.rsvp](https://help.gathereasy.rsvp/).

## Send a report or support request

1. Sign in to GatherEasy.
2. Open the menu under your profile picture and choose **Need support?**, or go to [gathereasy.rsvp/support](https://gathereasy.rsvp/support).
3. Under **Make a report**, choose a **Target type**: **General support or resource** for help with your account or a payment, or **Event**, **Group**, **User** or **Message** to report something.
4. Paste the item's ID or link in **Target ID** if you have it.
5. Describe **What are you reporting?** and choose a **Reason**.
6. Add **Details**: what happened and where we can find it.
7. Choose **Submit report**.

Reports are confidential and include an audit trail, so the support team can follow up safely. You'll see "Report submitted. Support will review it." Your recent reports are listed under **Recent activity**.

## Include the right details

- **For a payment or ticket**: the event name and your order reference.
- **For a sign-in problem**: the email address you use (no codes).
- **For an AI assistant problem**: which assistant, what you asked and the exact error message.

:::caution
Never share a sign-in code, password, card number or ticket code, not even with support. GatherEasy will never ask for them.
:::

## Questions about an event

For questions about an event itself, such as the programme, accessibility, the refund policy or a refund decision, contact the host. Use **Open event chat** on the event page, or reply to one of the host's announcements.

## Community

Join the [GatherEasy Discord server](https://discord.gg/S3seBaM3Wj) to ask questions, share feedback and meet other hosts.