# Check guests in

> Scan ticket QR codes at the door with your phone's camera, or search and check in by name.

Source: https://help.gathereasy.rsvp/hosting/check-in/

Check-in works in the browser on any phone with a camera. You don't need a separate scanner app.

## Open check-in

Open your event and choose **Check in guests**. It's on the event page, on the management page's **Overview** tab and on the **Guests** tab. Hosts, co-hosts and check-in staff can open it. See [Co-hosts and staff](https://help.gathereasy.rsvp/hosting/co-hosts-and-staff.md).

The top of the screen shows how many guests are checked in out of the valid tickets.

## Scan tickets

1. Choose **Tap to scan a ticket QR code** and allow camera access when your browser asks.
2. Point the camera at the guest's ticket QR code.
3. The result appears straight away:

| Message                                   | What it means                                               |
| ----------------------------------------- | ----------------------------------------------------------- |
| **Ticket checked in.**                    | All good. Let them in.                                      |
| **This ticket was already checked in.**   | The ticket has been scanned before. Check the guest's name. |
| **That ticket is for a different event.** | The guest opened a ticket for another event.                |
| **That ticket was refunded.**             | The registration was cancelled and refunded.                |
| **That ticket is no longer valid.**       | The ticket was cancelled or voided.                         |
| **That ticket is not recognised.**        | Not a GatherEasy ticket, or the code is damaged.            |

Choose **Stop scanning** when you're done.

## Check in by name

If a guest can't show their ticket, or the camera isn't working, type in **Or search guests to check in manually…** and choose **Check in** next to their name.

If you checked someone in by mistake, an AI assistant connected to GatherEasy can undo it ("undo the check-in for Sam at tonight's event"). See [AI assistants](https://help.gathereasy.rsvp/ai-assistants/what-you-can-do.md).

## Camera problems

- **"Camera scanning needs a secure (https) connection."** Make sure you're on `https://gathereasy.rsvp`.
- **"Camera permission was not granted."** Allow camera access for gathereasy.rsvp in your browser's site settings, then reload.
- **"Camera scanning is unavailable on this device."** Use search to check guests in by name.

With a poor connection, you can still search the guest list and check people in manually.

## Scan from anywhere

**Scan QR code** in the profile menu also recognises ticket codes. It opens the ticket so you can check it.