# Troubleshooting assistants

> Fix sign-in, permission and missing-tool problems with GatherEasy in Claude, ChatGPT and other MCP clients.

Source: https://help.gathereasy.rsvp/ai-assistants/troubleshooting/

## The sign-in window doesn't open, or closes straight away

- Allow pop-ups for your assistant's site, then try connecting again.
- Make sure the URL is exactly `https://gathereasy.rsvp/api/mcp`, with `https` and no extra slash or spaces.
- If you use a custom authentication setting, switch it back to the default (OAuth, with no client ID or secret). GatherEasy registers your assistant automatically.

## "Sign in" keeps coming back

Your connection expires after 30 days, or it was disconnected. Reconnect from your assistant's connector settings and choose **Allow access** again.

If you just signed out everywhere on the website, that doesn't affect assistants. If you removed access from another assistant, reconnect.

## The assistant says it isn't allowed to do something

- **"Insufficient scope"** or a request to reconnect when using email: you connected without mail access, or before it existed. Disconnect GatherEasy in your assistant, connect again and keep the mail permission ticked.
- **"Forbidden"**: your GatherEasy account doesn't have permission for that, for example managing an event you're not a host of, or a group's payments when you're not an owner or admin.

## A feature is missing, or the assistant uses an old name for something

Your assistant may have cached GatherEasy's tool list. Refresh it:

- **ChatGPT**: open the app in **Settings → Apps & Connectors** and choose **Refresh**.
- **Claude**: open **Customize → Connectors**, disconnect GatherEasy and connect it again.
- **Claude Code**: run `/mcp` and reconnect, or restart Claude Code.
- **Other clients**: restart the client or reload its MCP servers.

## The interactive panel doesn't appear

Not every assistant supports MCP Apps. You still get all the information as text. In Claude and ChatGPT, ask "open GatherEasy". If the panel still doesn't appear, start a new conversation.

## "Too many requests" or "rate limit"

You've made more than 300 requests or 60 changes in a minute, or sent too much email in an hour. Wait a minute and try again.

## "The database is temporarily unavailable"

GatherEasy is briefly unavailable. Wait for the time the message gives, then try again.

## An action seemed to fail

Before trying again, ask the assistant to check, for example "is the event published?" or "did the announcement go out?". An error can occasionally happen after the action went through. Checking first avoids duplicate events or messages.

## I paid, but the assistant says my ticket is pending

Card and bank payments can take a moment to confirm. Ask again in a minute, or open the event page in GatherEasy. See [Tickets and payment](https://help.gathereasy.rsvp/attending/tickets-and-payment.md#payment-processing).

## Still stuck?

[Contact support](https://help.gathereasy.rsvp/support/contact-support.md). Tell us which assistant you use, what you asked and the exact error message. Never include sign-in codes, passwords or email app passwords.